FAQ
Frequently Asked Questions (FAQ)
Welcome to the RSI Racing FAQ page! Here you will find answers to the most common questions about our products, ordering process, and services. If you have any additional questions, please feel free to contact us.
General Questions
What products does RSI Racing offer?
We specialize in high-quality snowmobile handlebars, controls, and related accessories. Our product range includes handlebars, grips, risers, throttle blocks, seat covers and more, designed to enhance your snowmobiling experience.
Ordering and Shipping
How do I place an order?
You can place an order directly through our website, www.rsiracing.com. Simply browse our products, add items to your cart, and proceed to checkout. You can also create an account for a faster checkout process and to track your orders.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover)
Do you ship internationally?
Yes, we ship our products worldwide. Shipping fees and delivery times vary based on the destination. Please check our shipping policy for more details.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Orders are typically processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our return policy for detailed instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with return instructions and a return authorization number.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is received.
Product Information
How do I choose the right handlebar for my snowmobile?
Choosing the right handlebar depends on your riding style and preferences. Our product descriptions provide detailed information on dimensions, materials, and compatibility. If you need further assistance, our customer service team is happy to help.
Can I install the handlebars and controls myself?
Yes, many of our products are designed for easy installation. We provide installation instructions with our products, and you can also find helpful guides and videos on our website. If you are unsure, we recommend consulting a professional.
Do your products come with a warranty?
Yes, all RSI Racing products come with a limited 1 YEAR warranty against manufacturing defects.
Contact Us
How can I contact RSI Racing?
If you have any questions or need assistance, you can reach us through the following methods:
- Email: [email protected]
- Phone: (651) 466-0212
- Mail: RSI Racing 10317 Liberty Ln Chisago City, MN 55013
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (CST). We strive to respond to all inquiries within one business day.
Thank you for choosing RSI Racing! We are committed to providing you with the best products and service. Happy snowmobiling
