Shipping Information
At Straightline Performance, we take pride in providing fast, accurate, and dependable order fulfillment. Every order is carefully packaged by our experienced team to ensure your products arrive safely and ready for use.
Order Processing
Most in-stock orders are processed and shipped within one business day. Orders received before our daily shipping cutoff are often shipped the same business day. During periods of high order volume, holidays, promotional events, or severe weather, processing times may be slightly longer.
If an item is temporarily out of stock, our customer service team will notify you using the email address or phone number provided with your order and keep you informed of the expected availability.
Our business hours are Monday through Friday, 8:00 AM to 4:00 PM Central Time. Orders placed after business hours, on weekends, or on recognized holidays will be processed on the next business day in the order they were received.
Shipping Methods
Orders are shipped using UPS or the United States Postal Service (USPS) based on the shipping method selected during checkout.
Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking information. Please allow the shipping carrier several hours to update tracking activity after the package has been processed.
Shipping Insurance
Every order is packaged to the highest standards before leaving our facility. While we take every precaution to protect your shipment, we strongly recommend purchasing shipping insurance for orders valued over $100, as well as for all international shipments.
Once a shipment has been accepted by the shipping carrier, responsibility for loss or damage transfers to the carrier. If your package arrives damaged, please retain all packaging materials and contact both the shipping carrier and Straightline Performance as soon as possible so we can assist with the claims process.
International Orders, Taxes, Duties & Tariffs
Straightline Performance is located in Chisago City, Minnesota, USA.
Applicable state and local sales taxes are collected at checkout where required by law. International shipments may be subject to import duties, customs fees, tariffs, brokerage fees, taxes, or other charges imposed by the destination country. These charges are the sole responsibility of the purchaser and are not included in the purchase price or shipping charges.
Straightline Performance cannot declare a lower product value or mark shipments as gifts to reduce customs duties, taxes, or tariffs.
Expedited Shipping
Expedited orders for in-stock products received before 12:00 PM Central Time are typically shipped the same business day.
Orders received after 12:00 PM may still qualify for same-day shipment depending on availability and carrier pickup schedules. If your order is time-sensitive, please call us at (651) 466-0212, and one of our sales representatives will gladly assist you in selecting the best available shipping option.
Shipping Address Accuracy
Please verify that your shipping address is complete and accurate before placing your order. Straightline Performance is not responsible for shipping delays, returned packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Delivery & Inspection
Please inspect your shipment immediately upon delivery. If your package arrives with visible shipping damage or if any items are missing, notify both the shipping carrier and Straightline Performance within five (2) business days so we can assist in resolving the issue as quickly as possible.
Estimated Transit Times
The UPS Ground Transit Time Map below provides estimated delivery times within the United States. Please note these are estimated transit times only and are not guaranteed. Actual delivery dates may vary due to weather conditions, carrier delays, holidays, customs processing, or other circumstances beyond our control.
If you have any questions regarding shipping, product availability, or estimated delivery dates, please contact our customer service team before placing your order. We’re always happy to help ensure your order arrives when you need it.
Ground Time-in-Transit
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